Bring the complete order and application context.

Published requirements Read the returns policy

Review eligibility, timing, item condition, shipping responsibility, and the required RMA process.

Open returns policy Coverage and exclusions Read the lifetime warranty

Confirm covered products, exclusions, required evidence, and how AVID reviews a warranty claim.

Open warranty Start a review Contact AVID with the order and product

Provide the order number, SKU, application, condition, issue, installation status, and supporting photos.

Contact AVID Private order context Open My AVID Garage

Use the secure AVID workspace for account-specific orders, owned parts, files, vehicles, and support history.

Open AVID Garage Product files Review installation documents

Confirm the exact product and installation requirements before starting a return or warranty conversation.

Open documents