Returns & Warranty

Request a return within 30 days of delivery. Eligible items must be new and uninstalled, and all returns need an RMA before shipping.

Confirm covered products, exclusions, required evidence, and how AVID reviews a warranty claim.

Provide the order number, SKU, application, condition, issue, installation status, and supporting photos.

Use the secure AVID workspace for account-specific orders, owned parts, files, vehicles, and support history.

Find published technical documents and installation guides.